Shipping policy

Shipping

We ship from our New York shop, and we wrap each piece like it’s heading to a gallery wall (because it usually is).

United States: Free standard shipping on all orders to the contiguous United States. Alaska, Hawaii, and other non-contiguous destinations may need a custom freight quote — email us and we’ll figure it out before you buy.

International: We currently do not ship to the EU. For other international destinations, rates and timelines are quoted case by case. International shipping is $75 on orders under $500 and free on orders of $500 or more.

Timing: Lead times are listed on each product page. Shipping clocks start once your piece is finished and ready to leave the shop.

Damage on arrival: Open the box as soon as it lands. If something’s wrong, tell us within 7 days and send clear photos of the box and the piece so we can make it right.

Returns: All custom and custom-size orders are final sale and non-returnable. Standard (non-custom) orders may be returned subject to a 15% restocking fee. Return shipping is free — we cover the return label on accepted returns. Full return details are in our Refund policy.

Questions? Email joseph@themortiseandthehare.com.